♛Clowe
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Help Centre

Quick answers to common questions. For anything else, the Support chat (gold bubble, bottom-right) is available on every page.

Orders & delivery

  • Where is my order? — My Orders → open the order → live status and courier tracking
  • Cancel an order — possible until any item ships, from the order page
  • Delivery time — typically 3–7 days depending on your pincode

Returns & refunds

  • Return window — request a return within 7 days of delivery from the order page
  • Refund timeline — 5–7 business days after the item is received back

Account

  • Login — phone + OTP, or your 4-digit Clowe PIN
  • Change phone number — Profile → Personal information → Change (OTP-verified)
  • Try-on photo — Profile → Try-on photo (upload, replace or delete anytime)

Sellers

  • Become a seller — Sell on Clowe
  • Seller support — from your seller dashboard, or the Support chat

Questions? Use the support chat — we're happy to help.