Cookie Policy

CLOWE SHOP — www.cloweshop.com

Operated by CLOWE PARTNERS LLP.

Last updated: 16 October 2026

This Cookie Policy explains how We use cookies and similar technologies on the Platform. It forms part of the Privacy Policy and is to be read with it.

1. What Cookies Are

1.1 A cookie is a small text file placed on Your device when You visit a website, which allows the website to recognise Your device, remember Your preferences and understand how the site is used.

1.2 Similar technologies covered by this Policy include pixels and web beacons, local storage and session storage, software development kits in the mobile applications, and device identifiers.

1.3 Session cookies are deleted when You close Your browser. Persistent cookies remain on Your device for a defined period or until deleted.

1.4 First-party cookies are set by Us. Third-party cookies are set by service providers We engage, such as analytics and advertising partners.

2. Categories of Cookies We Use

2.1 Strictly necessary cookies

Required for the Platform to function. They enable sign-in, maintain Your session, remember the contents of Your cart, route traffic across servers, and protect against fraud and cross-site request forgery. These cannot be disabled through Our consent banner, as the Platform cannot operate without them.

Examples: session identifier, authentication token, cart identifier, CSRF token, load-balancer cookie.

2.2 Functional cookies

Remember Your choices and improve Your experience, such as language, PIN code, recently viewed products, saved size preference, and the state of the AI Virtual Try-On interface.

Examples: language preference, delivery PIN code, recently viewed items, try-on session state.

2.3 Analytics and performance cookies

Help Us understand how the Platform is used, which pages are visited, where errors occur and how performance can be improved. The data is used in aggregated form.

2.4 Advertising and marketing cookies

Used to measure the effectiveness of campaigns and to display relevant advertisements on the Platform and on third-party sites, including retargeting of products viewed.

These are set only with Your consent.

3. Cookies and the AI Virtual Try-On

3.1 Where You use the AI Virtual Try-On, strictly necessary and functional storage is used to maintain Your try-on session, hold the rendering for display during that session, and preserve interface preferences.

3.2 User Images are not stored in cookies. They are handled in accordance with Clause 3 of the Privacy Policy.

3.3 Advertising cookies are not used to profile or target You on the basis of body shape, facial features or any attribute derived from a User Image.

4. Consent

4.1 On Your first visit, a consent banner is displayed. Strictly necessary cookies are set by default. Functional, analytics and advertising cookies are set only where You accept them.

4.2 Consent is obtained in a manner consistent with Section 6 of the Digital Personal Data Protection Act, 2023, where the cookie involves the processing of personal data.

4.3 You may withdraw or vary Your consent at any time through the “Cookie Settings” link in the footer of the Platform, with the same ease with which it was given.

4.4 Your preference is recorded for 12 months, after which You will be asked again.

5. Managing Cookies Through Your Browser

5.1 Most browsers allow You to view, block and delete cookies through their settings. Instructions are available in the help section of Chrome, Safari, Firefox, Edge and other browsers.

5.2 On mobile devices, You may reset or limit the advertising identifier through the device privacy settings.

5.3 Blocking strictly necessary cookies will prevent parts of the Platform from functioning, including sign-in, the cart, checkout and the AI Virtual Try-On.

6. Third-Party Cookies

6.1 Certain cookies are set by third-party service providers, whose processing is governed by their own privacy and cookie policies. Those providers are listed in the “Cookie Settings” panel.

6.2 We require every such provider engaged as Our processor to be bound by a written contract restricting processing to the purposes We specify, as required by Section 8(2) of the Digital Personal Data Protection Act, 2023.

6.3 We are not responsible for cookies set by any third-party website linked from the Platform.

7. Retention

7.1 Session cookies expire when the browser is closed. Persistent cookies have the retention periods disclosed in the “Cookie Settings” panel, which do not exceed 12 months for analytics and advertising cookies.

8. Changes

8.1 This Policy may be amended by publishing a revised version with the date of revision, and material changes shall be notified through the consent notifications.

9. Contact

9.1 Questions regarding this Policy may be addressed to the Grievance Officer named in Clause 12 of the Privacy Policy, at support@cloweshop.com.