Customer Terms of Sale

CLOWE SHOP— www.cloweshop.com

Operated by CLOWE PARTNERS LLP.

Last updated: 16 October 2026

These Customer Terms of Sale govern the purchase of Products by a Customer through the Platform. They are to be read with the Terms and Conditions of Use, the Payment Policy, the Shipping and Delivery Policy, the Cancellation Policy, the Return, Exchange and Refund Policy, the Privacy Policy and the Cookie Policy, all of which form part of the contract between You and Us.

1. Who You Are Contracting With

1.1 The Platform is a marketplace. The contract of sale of a Product is concluded between You and the Vendor who lists that Product. The Company is an intermediary and marketplace e-commerce entity and is not the seller.

1.2 The identity of the Vendor, its principal geographic address, GSTIN where applicable and customer-care particulars are displayed on each product page before You place an order, in compliance with Rule 5(3) of the Consumer Protection (E-Commerce) Rules, 2020.

1.3 Any product liability action under Chapter VI of the Consumer Protection Act, 2019 lies against the Vendor as product seller and, where applicable, the manufacturer.

2. Eligibility to Purchase

2.1 You must be eighteen (18) years of age or above and competent to contract under Section 11 of the Indian Contract Act, 1872.

2.2 You must furnish a true name, mobile number, e-mail address and complete delivery address, and keep them current.

2.3 Products are offered for personal, non-commercial use. Orders that appear to be placed for resale, export or other commercial exploitation may be refused, and quantity limits may be imposed per order, per account or per address.

3. Product Information, Price and Availability

3.1 All descriptions, images, size charts, fabric compositions, care instructions, country of origin, warranty terms and prices are furnished and warranted by the Vendor. The Company does not independently verify them.

3.2 The total price displayed includes all compulsory and ancillary charges. No shipping, handling, convenience or cash-on-delivery charge is levied on the Customer.

3.3 Colour and appearance. Colours, shades, textures and finishes may vary on account of photography, lighting, screen calibration and device settings. Minor variation is not by itself a defect.

3.4 Fit and size. Size charts are indicative and furnished by the Vendor. Fit varies across brands, fabrics, cuts and manufacturing tolerances. You are advised to consult the size chart and measurements before ordering.

3.5 AI Try-On. Where You use the AI Try-On, the rendering is an algorithmic simulation and is expressly not a representation or warranty as to fit, size, drape, texture, shade or appearance. A Product is not returnable on the ground that it differs from the try-on rendering. Please see Clause 8 and the Return, Exchange and Refund Policy.

3.6 Pricing errors. Where a Product is displayed at a manifestly incorrect price owing to a typographical or technical error, neither the Company nor the Vendor is bound to sell at that price. The order may be cancelled and any amount paid refunded in full. The right to plead mistake under Sections 20 and 22 of the Indian Contract Act, 1872 is reserved.

3.7 A listing is an invitation to offer, not an offer. Availability is subject to the Vendor’s stock at the time of confirmation.

4. Placing an Order and Formation of Contract

4.1 Placing an order constitutes an offer by You to purchase from the Vendor on the terms displayed.

4.2 An order acknowledgement, whether by e-mail, SMS or on-screen confirmation, is not acceptance of Your offer.

4.3 The contract of sale is concluded only when the Vendor confirms and dispatches the Product and a dispatch communication is issued to You. Communication of acceptance is complete in accordance with Sections 4 and 13 of the Indian Contract Act, 1872 read with Section 13 of the Information Technology Act, 2000.

4.4 Until dispatch, the order may be cancelled by the Vendor or the Company where the Product is unavailable, the price or description is erroneous, the address is not serviceable, fraud is suspected, or cancellation is required by law. Amounts paid are refunded in accordance with the Cancellation Policy.

5. Payment

5.1 Payment may be made by the modes offered on the Platform, as set out in the Payment Policy.

5.2 Amounts are collected by the Company or through an authorised payment aggregator for and on behalf of the Vendor, as the Vendor’s limited collection agent. Payment through such channel constitutes valid discharge of Your payment obligation to the Vendor.

5.3 You warrant that the instrument or account used is lawfully held by You or used with the holder’s authority.

6. Delivery and Passing of Risk

6.1 Delivery is governed by the Shipping and Delivery Policy.

6.2 Delivery timelines displayed are indicative estimates and are not of the essence of the contract unless a specific date is expressly agreed in writing.

6.3 Property in the Product and risk of loss or damage pass to You on delivery at the address furnished, in accordance with the Sale of Goods Act, 1930. Acceptance by an authorised representative, family member, security personnel or neighbour at that address constitutes valid delivery.

6.4 You are advised to inspect the packaging on delivery and to record an unboxing video where the consignment appears tampered with, damaged or opened. Claims of a missing item, wrong item or transit damage must be raised within the timelines in the Return, Exchange and Refund Policy.

7. Cancellation

7.1 Cancellation is governed by the Cancellation Policy.

7.2 No cancellation charge is imposed on You for cancellation after confirmation unless a similar charge is borne by the Company or the Vendor on cancellation by them, in accordance with Rule 4(10) of the Consumer Protection (E-Commerce) Rules, 2020.

8. Returns, Exchange and Refund

8.1 Returns, exchange and refund are governed by the Return, Exchange and Refund Policy, which is displayed before You place an order and forms part of this contract.

8.2 In summary, and without derogating from that Policy: Products are not returnable on grounds of change of mind, size or fit dissatisfaction, colour or shade preference, or any difference from an AI Try-On rendering. Where a Product delivered is defective, damaged in transit, materially different from the Vendor’s description, of a different characteristic or feature than advertised, spurious, or the wrong item, You are entitled to the remedies set out in that Policy, including replacement or exchange and, where replacement is not possible, refund.

8.3 Nothing in these Terms or in that Policy restricts Your rights under the Consumer Protection Act, 2019 or under Rule 6(5) of the Consumer Protection (E-Commerce) Rules, 2020.

9. Your Obligations

9.1 You shall not place fictitious, bulk or bad-faith orders, repeatedly refuse cash-on-delivery consignments, misuse exchange, coupon, cashback or promotional facilities, or abuse Our personnel or delivery agents.

9.2 Breach may result in cancellation of orders, withdrawal of cash-on-delivery facility, forfeiture of benefits and suspension or termination of Your account.

10. Reviews

10.1 You may post reviews and ratings of Products actually purchased, provided they are genuine and comply with the prohibited-content provisions of the Terms and Conditions of Use. The licence in Clause 11.2 of those Terms applies.

11. Grievances

11.1 Any grievance may be raised in accordance with the Customer Support and Grievance Policy. The Grievance Officer acknowledges a complaint within twenty-four (24) hours and disposes of it within fifteen (15) days; consumer complaints are acknowledged within forty-eight (48) hours and redressed within one (1) month.

11.2 You may also approach the National Consumer Helpline (1915) or the Consumer Commission having jurisdiction.

12. Liability

12.1 The limitation of liability, disclaimers, indemnity and force majeure provisions of the Terms and Conditions of Use apply to these Customer Terms of Sale.

12.2 Nothing excludes or restricts any right or remedy available to You as a consumer under the Consumer Protection Act, 2019.

13. Governing Law and Jurisdiction

13.1 These Terms are governed by the laws of India. The courts at New Delhi have exclusive jurisdiction, without derogating from Your right under Section 34(2)(d) of the Consumer Protection Act, 2019 to complain before the Commission within whose jurisdiction You reside, work for gain or personally work.