Returns & Refunds

Changed your mind or received something unexpected? We keep it simple.

1. Go to My Orders, pick the item and choose Return.

2. Select a reason and add photos if the item arrived damaged.

3. Once the seller (or Clowe support) approves, a pickup is arranged.

4. Your refund is issued to the original payment method after the item is received.

• Return window: 7 days from delivery for eligible items.
• Refund timeline: 5–7 business days after pickup.

Full details: Return Policy.