Delivery Charges Explained

Last updated: 27 October 2026

Delivery is free for every buyer on Clowe. You, the seller, pay our courier partner Delhivery for each parcel you send. This page explains what you pay, when, and how to see it before you list a product. Every amount below includes 18% GST.

Hinglish mein: Buyer delivery ka ek bhi rupaya nahi deta. Har parcel ka Delhivery charge aap (seller) dete ho. Neeche likha hai kitna lagta hai, kab katta hai, aur product daalne se pehle kaise dekhein. Saare amounts 18% GST ke saath hain.

The three charges

• Forward freight — for delivering the parcel to the buyer. Charged once the parcel is delivered.

Forward: parcel buyer tak pahunchane ka charge. Delivery hone ke baad katta hai.

• RTO (return to origin) — only if the parcel can't be delivered (buyer not home, refused, wrong address) and Delhivery brings it back to you. You pay the forward freight and the trip back.

RTO: parcel deliver nahi hua aur aapke paas wapas aaya, tab hi lagta hai. Forward ke upar extra.

• Return pickup — only when you approve a customer return and Delhivery collects it from the buyer and brings it to you.

Return pickup: customer return approve karne par, buyer se parcel uthakar aap tak laane ka charge.

There is no charge to the buyer for any of these, ever.

What decides the charge: weight and distance

Delhivery charges on the greater of two weights, in steps of 0.5 kg:

• the actual weight of the packed parcel, and
• the volumetric weight: length × breadth × height of the box in cm, divided by 5000.

Example: a shirt weighs 0.4 kg, but its box is 30 × 25 × 8 cm = 6,000 ÷ 5000 = 1.2 kg. Delhivery charges it as 1.5 kg, not 0.5 kg.

Isliye chhota aur tight box use karein — bada box zyada charge karwata hai.

Distance decides the zone: the same city is cheapest, a far-off state costs more. Remote areas (Jammu & Kashmir, the North-East, Andaman) cost the most.

Example rates

Delhivery's live rates from a pickup PIN in Delhi (110053), Surface, on 26 October 2026, GST included:

• Delhi 110001, 0.5 kg: forward ₹42.01 · RTO extra ₹36.70 · return pickup ₹60.36
• Delhi 110001, 1 kg: forward ₹80.45 · RTO extra ₹72.18 · return pickup ₹117.16
• Mumbai 400001, 0.5 kg: forward ₹59.14 · RTO extra ₹53.84 · return pickup ₹89.72
• Mumbai 400001, 1 kg: forward ₹113.49 · RTO extra ₹105.21 · return pickup ₹173.43

Your own rates depend on your pickup PIN. See them for any product in the Shipping charges calculator in your seller dashboard.

Where you see it

• Product form — as you type the weight and box size, the estimate for three sample places (your city, a metro, a far place), the weight you will be charged on, and what you keep.
• Shipping charges calculator — any weight and box, or one of your products, for the three sample places and any PIN you type: forward, RTO and return pickup, zone by zone.
• Order page — the estimate when the order was placed, Delhivery's estimate when you book, the actual charge once delivered, and any RTO or return pickup with its date and reason.
• Payouts and the statement CSV — every charge on its own line: forward, RTO, return pickup and weight adjustments.

Estimate vs actual, and weight adjustments

The estimate uses the weight and box size you enter. Delhivery weighs the parcel itself; if it charges a different weight, the difference is posted as a separate weight adjustment line — your first charge is never edited. Each month Clowe also checks Delhivery's bill parcel by parcel, and corrects any difference the same way, as its own line.

Sahi weight aur box size daalein, taaki estimate aur actual charge same rahe.

When it comes off your payout

Each charge is deducted from your settlement balance when it happens — forward when the parcel is delivered, RTO when it is back with you, return pickup when the return reaches you — and shows on your next payout.

Questions? Write to vendor support from the Support page in your seller dashboard.